You can make amendments to your booking at no charge, this includes only the times, terminals and car details.
Please note you can change your car registration number for free up to one day prior your arrival at the airport. If you do not notify us about the change and you arrive with a different registration number at the airport you have to pay £5.00 access fee for the new registration number with us or you can pay it online with Gatwick Airport. Failure to do this will result in an airport fine notice which you will need to pay.
For changing the dates or re-booking please telephone our office 48 hrs prior on 01293 822844 Monday to Friday between 09:00 and 16:00 hrs as extra charges apply.
For Tudor Rose Park and Chauffeur service 48 hours notice must be given in the event of cancellation for which a refund is given less £10.00 administration charges, otherwise we are unable to offer a refund.
The SuperSaver product is non-refundable.
For Premium product 48 hours notice must be given in the event of cancellation for which a refund is given less £5.00 otherwise we are unable to offer a refund.
Payment Protection is available with our Premium Product. It is not available in our Super Saver Product. This special offer is unconditional and your parking fee will be refunded to you in full on demand less the Cancellation fee £5.00. This means simply that for whatever reason you have to cancel at any point prior to arriving at the Terminal you will receive your money back less the payment protection fee.
Where return flights are delayed or cancelled extra days are charged at £20.00 for the first day and £10.00 starting the 2nd day.
Hookwood Lodge Cancellations
Hookwood Lodge room charges are paid at the time of booking. A full refund is available providing your cancellation is made 2 full days prior to your day of arrival.