You can make amendments to your booking at no charge, this includes only the times, terminals and car details. For changing the dates or re-booking please telephone our office 48 hrs prior on 01293 822844 Monday to Friday between 09:00 and 17:00 hrs as extra charges apply.

For SuperSaver product 48 hours notice must be given in the event of cancellation for which a refund is given less an administration charge of £10 otherwise we are unable to offer a refund.

For Premium product  48 hours notice must be given in the event of cancellation for which a refund is given less £3.00 otherwise we are unable to offer a refund.

Payment Protection is available with our Premium Product. It is not available in our Super Saver Product. This special offer is unconditional and your parking fee will be refunded to you in full on demand less the Cancellation fee £5.00. This means simply that for whatever reason you have to cancel at any point prior to arriving at the Terminal you will receive your money back less the payment protection fee.

Where return flights are delayed or cancelled extra days are charged at £10.00 per day.

Hookwood Lodge Cancellations

Hookwood Lodge room charges are paid at the time of booking. A full refund is available providing your cancellation is made 2 full days prior to your day of arrival.