Terms & Conditions

Customers are invited to read carefully these Terms and Conditions for acceptance of business with Tudor Rose (UK) Ltd.

Company Registration No: 3500066 / VAT No: 702 7782 35

Definitions These Terms & Conditions apply to all bookings accepted by Tudor Rose (UK) Ltd to the exclusion of any other terms. All further references to Tudor Rose (UK) Ltd hereinafter will be ‘TR.’

Service Provided 1a. TR provides valet parking at Gatwick Airport. TR parks the vehicles only in car parks that are of high quality with 24 hour security and owned and operated by TR. Vehicles may also be parked for short term at our Hookwood Lodge which is located directly opposite our car park. TR does not provide any additional insurance cover whilst your vehicle is parked. TR will be responsible for the car only whilst driving it except where damage is caused by any act of negligence or lack of reasonable care and skill on the part of its servants or Directors. TR will not be liable for third party damage whilst the car is waiting at the terminals.

1b. Photo images are normally taken of your vehicle on passing over. This is executed in good faith for the mutual benefit of both parties to establish existing damage (if any) on the vehicle if weather conditions and cleanliness permit. Minor damage (scuffs, scratches, stone chips including alloy wheels) will not normally be recorded and accordingly TR will not accept liability for such damage unless such damage is caused by negligence or without reasonable care by TR or its servants. Any chips/dents or marks smaller than the diameter of a pound coin are considered the result of normal driving road conditions and will not be considered in a claim. Please be aware that it is the owner's responsibility to ensure that he/she thoroughly inspects his vehicle prior to passing over. We recommend to all Customers take there own digital photos of each side of their vehicle at the point of passing over the vehicle where these can be produced in support of any claim. This will take less than a minute by a mobile phone and will help substantiate any claim. Please ensure you have a point of location in the image.

1c. TR is not liable for faults arising from tyres, windscreens, engine, electrical or mechanical parts unless such faults are caused by negligence or without reasonable care and skill of TR or its servants.

1d. The TR facility is equipped with 'Power Start' the anti-spike method of dealing with flat batteries. Please specify if you do not wish us to use 'power start' on booking in the event your battery becomes flat.

Delays 2a. Flight alterations resulting in returns between 2300hrs and 0100hrs will incur no extra charge.After that time a charge will apply.

Refunds and Long Delays 3a. Extra days of parking due to flight delays or any other cause will be chargeable at the rate in force at the time,

3b. Under the Consumer Protection (Distance Selling) Regulations, you have 14 days to cancel your booking (cooling off period), starting from the day after we confirm it.
Cancellations cannot be accepted if you have not purchased payment protection and it is after the cooling off period as stated above. An admin charge will be debited from a rightful refund. Payment Protection (PP) is offered (as an optional extra) see our Payment Protection page under 'Pricing' on the Top menu. For bookings made at short notice or within a 48 hour period the booking is non-refundable unless PP is purchased.

3c. If you have purchased a parking and hotel package; you must cancel the complete package within the time period stated in 3.b. Partial refund or part cancellation is not available.
Should you have the right to cancel and do so, in writing, within that time, you will be refunded all charges that you have paid to us, excluding any chargeable services provided within the 14 day cancellation period and any applicable payment card or Paypal surcharges. We hold that commencement of chargeable services is 30 minutes before your booked arrival time.

We suggest written cancellation should take this form:

By post: Tudor Rose Gatwick, Hookwood Park, Reigate Road, Hookwood, RH6 0HQ

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

I hereby give notice that I cancel my contract of sale for [insert name of service] booked on [insert date] for these times/dates [insert times/dates] with Booking Reference [insert booking reference]
Name [name]
Address [address]
Date [date]

7a. It is the Customer’s responsibility to leave the vehicle with the Chauffeur with all necessary means to enable the car to be driven away, re-started and returned safely.

7b. The Customer must supply sufficient details when booking the service whether by telephone, facsimile, e-mail or online to allow identification of date, exact location e.g. terminal, time and vehicle (including trailers, which may not be accepted and will be chargeable in addition). If through insufficient or inexact details being given, no collection of the car takes place, charges are non-refundable.

8. If, through accident or breakdown TR are unable to enter the terminal to collect your vehicle and your flight time is approaching, leave your vehicle in the short term car park. Leave your keys with the information desk on the arrivals level and we will collect your vehicle at a later time. Customers must minimise any delay by advising TR accordingly.

9a. No liability can be accepted by TR for loose or valuable items left in the vehicle unless advised to TR and accepted by TR in writing before handing the vehicle over to TR. This includes items left with the car keys. No dangerous or illegal substances or anything that renders the vehicle dangerous in whatsoever respect shall be left in the vehicle.

9b. The customer should thoroughly inspect the vehicle before taking repossession of the vehicle and report to the driver any new damage. If you discover damage after you have taken possession you can still make a claim but it may be more difficult to prove that TR have caused the problem.

9c. The Customer warrants that he is the owner of the vehicle or has the power to deal with the vehicle as if he were its owner.

Our Liability to You. 10a. Every effort is made to make the Car Parks secure and to collect and deliver the vehicles safely. The Car Parks are open-air surface compounds. Accordingly, TR cannot accept liability for damage to the vehicles or other property arising from acts of God or natural causes or any causes beyond the control of TR or its servants unless it is proved that TR have acted negligently or without reasonable care.

10b. TR or its employees will only accept liability where it is proved to have been caused by negligence, wilful act or default or breach of statutory duty of TR. General 11. TR reserves the right to refuse bookings without reason.

12. TR reserves the right not to release the vehicle in the absence of acceptable identification.

13. TR is not responsible for any loss occasioned as a result of delay or failure to meet customers or return their vehicles as agreed where any such delay or failure is beyond the control of TR unless it is proved that TR have acted negligently or without reasonable care. Approved Operator Scheme 14. Gatwick Airport has now created the Approved Operator Scheme for Valet Parking Contractors.

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