Customer care

The best level of service for Gatwick Valet Parking

Our primary aim is to provide Customers with the very best level of service that can be expected from a Gatwick Valet Parking Service.

Our goal is your complete satisfaction and to achieve this we are committed to our Customer Care Policy for all services we provide.

  • Deal with Customers honestly, fairly and politely.
  • Be trustworthy and reliable and respect confidentiality.
  • Consider the Customer’s needs and environment and provide the appropriate care. Be totally transparent in our dealings.
  • Keep schedules on time and respond quickly and in a helpful manner. Look professional with the appropriate uniform which should always be clean and presentable. Always be efficient and effective to ensure the best value for the Customer.
  • Always deliver what we promise, with minimal disruption.
  • Meet our responsibilities and keep the Customer informed of progress.
  • When disruption occurs, be innovative and suggest alternatives to ease Customer inconvenience.
  • When things go wrong, apologise and do our best to put things right.
  • Listen to feedback and respond to it.
  • Keep Customers informed of new or improved services for Gatwick Parking.
  • Strictly adhere to Health and Safety rules and observe Customer Compliancy rules at all times.
  • Treat property belonging to others as though it were your own.

 


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